Introduction
Euroverse respects your privacy and is committed to handling personal information lawfully, fairly and transparently.
This Privacy Policy explains what personal information Euroverse may collect, why it is collected, how it is used and retained, and the rights available to you under applicable data-protection laws, including the General Data Protection Regulation (GDPR).
This policy applies when you:
- visit the Euroverse website;
- contact Euroverse;
- subscribe to a newsletter;
- create or use a Euroverse account;
- participate in a competition, poll, vote or survey;
- use the planned Euroverse mobile application;
- enable notifications or other personalised features; or
- otherwise interact with Euroverse services.
Some functions described in this policy, including user accounts, comments, polls, mobile applications and push notifications, may still be under development. The relevant provisions will apply when those functions become available.
Euroverse does not sell, rent or trade users’ personal information.
Who We Are
Euroverse is an independent Eurovision-related news, information and community platform operated by:
- Data controller: Kiril Radoslavov
- Country of operation: Bulgaria
- Contact email: info@euroverse.net
For the purposes of applicable data-protection law, Kiril Radoslavov is the data controller responsible for deciding how and why personal information collected directly through Euroverse is processed.
Euroverse is an independent platform and is not an official website of the European Broadcasting Union, the Eurovision Song Contest or any participating broadcaster unless expressly stated otherwise.
Information We Collect
The information collected depends on how you interact with Euroverse and which services you use.
Information you provide directly
You may provide personal information when you contact Euroverse, register an account, subscribe to communications, enter a competition or participate in community features.
This information may include:
- your name;
- your email address;
- your username;
- your country or general location;
- your account credentials;
- messages and enquiries submitted through contact forms;
- competition-entry details;
- poll, voting or survey selections;
- newsletter subscription preferences;
- notification preferences;
- communications sent to Euroverse; and
- other information you voluntarily provide.
Euroverse does not currently allow visitors to upload personal photographs, videos or other files through the website. Content displayed by Euroverse is uploaded and managed by authorised site administrators.
Information collected automatically
When you visit or use Euroverse, certain technical information may be generated automatically by the website, hosting provider or integrated services.
This information may include:
- your Internet Protocol (IP) address;
- browser type and version;
- device type;
- operating system;
- approximate country or regional location;
- language settings;
- pages viewed;
- date and time of access;
- referring website or source;
- interaction and navigation information;
- cookie or similar technology identifiers; and
- security, diagnostic and server-log information.
This information may be processed by Euroverse or by the WordPress hosting infrastructure used to provide, secure and maintain the website.
Information collected through the mobile application
The planned Euroverse applications for Android and iOS may process information required to provide app functionality. Depending on the features enabled, this may include:
- account information;
- device and operating-system information;
- application version;
- notification tokens;
- notification preferences;
- technical logs and crash information;
- content preferences; and
- interactions with app features.
This Privacy Policy will be updated before the mobile applications are publicly released if additional categories of information are collected.
How We Use Your Information
Euroverse may use personal information for the following purposes:
- to operate, maintain and improve the website and future mobile applications;
- to create and manage user accounts;
- to authenticate users and protect account security;
- to respond to enquiries, feedback and support requests;
- to send newsletters or other communications requested by users;
- to manage newsletter and notification preferences;
- to organise and administer competitions;
- to record and display poll, voting or survey results;
- to prevent duplicate, automated or abusive voting;
- to enable comments and other future community features;
- to personalise content or functionality selected by users;
- to measure website traffic and understand general audience usage;
- to diagnose technical problems;
- to maintain website and application security;
- to prevent fraud, spam, abuse and unauthorised access;
- to enforce the Euroverse Terms of Use and Community Guidelines;
- to comply with legal obligations; and
- to establish, exercise or defend legal claims.
Euroverse does not use personal information for personalised advertising and does not currently operate third-party advertising on the website.
Recommendations concerning taxis, restaurants, bars, attractions or other services in a host city are provided as editorial visitor information. Unless clearly identified otherwise, such recommendations are not personalised advertisements and do not involve the sale of visitor information.
Legal Basis for Processing
Under the GDPR, Euroverse must have a valid legal basis for processing personal information. The applicable basis depends on the feature being used and the reason for processing.
Consent
Euroverse may rely on your consent when you:
- subscribe to a newsletter;
- enable optional notifications;
- accept non-essential cookies;
- participate in an optional poll or survey where consent is appropriate; or
- agree to another optional use of your information.
You may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing that took place before consent was withdrawn.
Performance of a contract or steps requested by you
Euroverse may process information when necessary to:
- create and administer your user account;
- provide a service or feature you requested;
- administer your participation in a competition; or
- respond to a request made before entering into an arrangement with you.
Legitimate interests
Euroverse may process information where necessary for legitimate operational interests, provided those interests are not overridden by your rights and freedoms.
These interests may include:
- operating and improving Euroverse;
- understanding general website usage;
- maintaining network and information security;
- preventing spam, fraud, abuse and manipulation;
- protecting Euroverse, its users and its content;
- responding to ordinary correspondence;
- moderating community features; and
- establishing or defending legal claims.
Legal obligations
Euroverse may process or retain information when required to comply with applicable law, regulatory requirements, court orders or valid requests from competent public authorities.
User Accounts
User registration and account functionality are currently under development.
When accounts become available, users may be asked to provide information such as a name, username, email address, country and password or another authentication method.
Account information will be used to:
- create and maintain the account;
- authenticate the user;
- provide account-specific features;
- save preferences;
- manage notifications;
- support community participation;
- communicate important account or service information; and
- protect the service against misuse.
Users will be responsible for maintaining the confidentiality of their account credentials and for activity performed through their accounts.
Where profile-editing functionality is available, users may correct or update their personal information directly through their account settings.
Users may request account deletion by contacting info@euroverse.net. Once an account is deleted, the account and associated personal information will be permanently removed from the active website systems, except where limited information must be retained for security, legal compliance, dispute resolution or protection against abuse.
Residual copies may remain temporarily in technical backups or server logs until those records are overwritten or deleted in accordance with the hosting provider’s normal retention cycle.
Competitions, Polls and Voting
Competitions
When you enter an Euroverse competition, Euroverse may collect information needed to administer the competition. This may include your name, email address, country, submitted answer and other entry information described in the competition rules.
Competition information may be used to:
- record and validate entries;
- confirm eligibility;
- prevent duplicate or fraudulent entries;
- select and contact winners;
- deliver prizes;
- respond to competition-related questions; and
- comply with applicable legal obligations.
Each competition may be subject to separate rules containing additional information about eligibility, closing dates, winner selection, prizes and any competition-specific processing.
Competition information will not be used for unrelated marketing unless you have separately agreed to receive such communications.
Polls, votes and surveys
Poll, voting and survey functionality is currently under development.
When these features become available, Euroverse may record:
- your selected answer or vote;
- the date and time of submission;
- your account identifier, where voting requires an account;
- your IP address or another technical identifier; and
- technical information used to prevent duplicate, automated or abusive submissions.
Polls and votes on Euroverse are fan-community features and do not represent official Eurovision Song Contest results unless explicitly stated.
Euroverse may publish aggregated poll or voting results. Aggregated results are not intended to identify individual participants.
Newsletter and Communications
The Euroverse newsletter service is currently under development.
When newsletter subscriptions become available, Euroverse may collect your name, email address, subscription date, consent record and communication preferences.
Newsletter information will be used to send content such as:
- Eurovision-related news and updates;
- important Euroverse announcements;
- new content notifications;
- competition information;
- event or host-city information; and
- other communications described when you subscribe.
Newsletters will only be sent where Euroverse has an appropriate legal basis, normally your consent.
You will be able to unsubscribe at any time by:
- using the unsubscribe link included in a newsletter;
- changing your communication preferences, where account settings are available; or
- contacting info@euroverse.net.
Euroverse does not currently use Mailchimp, Brevo or another external newsletter service. This policy will be updated if a third-party newsletter provider is introduced.
Contact Forms and Direct Communications
When you contact Euroverse through the website or by email, Euroverse may process:
- your name;
- your email address;
- the subject of your message;
- the contents of your message;
- the date and time it was submitted; and
- relevant technical information used for security and spam prevention.
The contact form is provided directly through the Euroverse website and does not currently use a separate third-party contact-form service.
Contact-form submissions are sent by email to info@euroverse.net. They are not intended to be stored in a separate public website database.
Messages may be retained for up to one year after the enquiry is resolved. A message may be retained for longer where necessary to:
- continue an ongoing conversation;
- fulfil a request;
- maintain evidence of consent or communication;
- resolve a dispute;
- protect Euroverse against abuse; or
- comply with a legal obligation.
Please do not include sensitive personal information in a contact message unless it is necessary for Euroverse to respond to your request.
Embedded Content and Third-Party Services
Euroverse includes content and services provided by trusted third parties to enhance the user experience. These services remain the property of their respective owners and are subject to their own privacy policies and terms of use.
When you interact with embedded content, those providers may collect technical information such as your IP address, browser information, device details and interaction data in accordance with their own privacy practices.
YouTube
Euroverse embeds official YouTube videos from artists, broadcasters, record labels and other authorised content owners.
Watching an embedded YouTube video may allow YouTube to collect information in accordance with Google’s Privacy Policy.
Euroverse does not claim ownership of embedded YouTube videos unless expressly stated.
Spotify and Apple Music
Artist profiles may contain embedded Spotify or Apple Music players to help visitors discover music.
These services may collect technical information necessary to provide playback functionality.
Social Media Links
Euroverse may display links to official social media profiles, including but not limited to:
- X (formerly Twitter)
- TikTok
- YouTube
Selecting these links takes you to external websites operated independently from Euroverse.
Your interaction with those platforms is governed by their own privacy policies.
Maps
Euroverse currently uses Google Maps for certain location-based information.
In the future, Google Maps may be replaced by OpenStreetMap or another mapping provider.
Any mapping service may process technical information necessary to display maps and provide routing functionality.
WordPress Hosting
Euroverse is hosted using the WordPress platform.
The hosting infrastructure may process technical information necessary for website operation, performance monitoring, security and maintenance.
Euroverse only controls information processed directly by the website. Infrastructure operated by the hosting provider remains subject to its own operational policies.
Cookies
Cookies are small text files stored on your device when visiting a website.
Euroverse uses cookies to improve functionality, remember preferences, maintain secure sessions and ensure that the website operates correctly.
Essential Cookies
Essential cookies are required for basic website functionality and cannot normally be disabled.
Examples include cookies used to:
- maintain user sessions;
- protect website security;
- remember cookie preferences;
- support account logins; and
- provide core website functionality.
Functional Cookies
Functional cookies may remember preferences such as language, accessibility settings or other user-selected options.
Analytics
Euroverse does not currently use Google Analytics or similar third-party analytics platforms.
Basic visitor statistics available through the WordPress platform may be used to understand overall website traffic, popular pages, visitor locations, browsers and device categories.
These statistics are used solely to improve the website and are not used for personalised advertising.
Advertising Cookies
Euroverse does not currently display third-party advertising and does not use personalised advertising cookies.
Recommendations relating to transport providers, restaurants, attractions or visitor information are editorial content intended to help Eurovision visitors and should not be interpreted as behavioural advertising.
Cookie Consent
A cookie consent mechanism is planned for implementation before non-essential cookies are introduced.
Users will be able to review and manage cookie preferences through the website once this functionality becomes available.
Data Retention
Euroverse retains personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required by law.
| Category | Retention Period |
|---|---|
| Contact enquiries | Up to 1 year |
| User accounts | Up to 1 year while active |
| Deleted accounts | Permanently removed from active systems |
| Competition information | For the duration of the competition and any applicable legal requirements |
| Newsletter information | Until you unsubscribe or request deletion |
Technical server logs may be retained by the hosting provider in accordance with its own operational and security policies.
Your Rights
Subject to applicable law, you may have the following rights regarding your personal information.
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of your information.
- Request restriction of processing.
- Receive a copy of your personal information where applicable.
- Object to certain processing activities.
- Withdraw consent at any time where processing is based on consent.
- Lodge a complaint with your local data protection authority.
Before contacting a supervisory authority, Euroverse encourages users to contact us first so that we have an opportunity to investigate and resolve any concerns.
Requests may be sent to:
Children’s Privacy
Euroverse is intended for a general audience and primarily serves Eurovision fans of all ages.
Future community features, including user accounts, comments and competitions, may also be available to younger users.
Where required by applicable law, younger users should obtain permission from a parent or legal guardian before providing personal information.
If Euroverse becomes aware that personal information has been collected in violation of applicable law, reasonable steps will be taken to remove that information.
Security
Euroverse takes reasonable technical and organisational measures designed to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.
Security measures may include:
- secure website hosting;
- encrypted connections using HTTPS;
- restricted administrator access;
- software updates;
- security monitoring;
- spam protection; and
- other reasonable safeguards appropriate to the nature of the website.
Although every reasonable effort is made to protect personal information, no website or internet transmission can be guaranteed to be completely secure.
Users are encouraged to use strong passwords, protect their account credentials and notify Euroverse immediately if they believe their account has been compromised.
International Data Transfers
Euroverse is operated from Bulgaria and is intended to comply with applicable European Union data-protection requirements.
Some third-party services used or embedded by Euroverse, including WordPress, YouTube, Spotify, Apple Music, social media platforms and mapping services, may process information in countries outside the European Economic Area.
Where personal information is transferred outside the European Economic Area, the relevant service provider is responsible for applying appropriate safeguards required under applicable data-protection law. These safeguards may include adequacy decisions, standard contractual clauses or other legally recognised transfer mechanisms.
Euroverse does not independently transfer user information outside the European Economic Area for advertising or data-sale purposes.
Automated Decision-Making
Euroverse does not currently use personal information to make automated decisions that produce legal or similarly significant effects on users.
Automated tools may be used for limited technical purposes, such as detecting spam, preventing duplicate voting, protecting accounts or identifying suspicious activity.
Sharing Personal Information
Euroverse does not sell, rent or trade personal information.
Personal information may be shared only where reasonably necessary with:
- website hosting and infrastructure providers;
- technical service providers supporting website or application functionality;
- email or communication providers;
- competition partners where this is clearly disclosed and necessary to administer a competition;
- professional advisers where legal, accounting or technical assistance is required;
- public authorities where disclosure is required by law; or
- another party where you have expressly consented to the disclosure.
Where third-party processors act on behalf of Euroverse, they should process personal information only for the relevant service and in accordance with applicable data-protection requirements.
External Links
Euroverse contains links to external websites, social media profiles, broadcasters, artists, music platforms, transport providers, restaurants, venues and other third-party services.
Euroverse is not responsible for the privacy practices, content, availability or security of external websites.
Visitors should review the privacy policy and terms of each external service before providing personal information.
Changes to This Privacy Policy
Euroverse may update this Privacy Policy when:
- new website or mobile application features are introduced;
- new third-party services are added;
- data-processing practices change;
- legal or regulatory requirements change; or
- clarifications are needed.
The latest version will always be published on this page. The “Last updated” date shown at the top of the page indicates when the policy was most recently revised.
Where a change materially affects how personal information is processed, Euroverse may provide additional notice through the website, mobile application, account interface or email where appropriate.
Contact Us
For questions, concerns or requests relating to this Privacy Policy or the processing of your personal information, contact:
- Data controller: Kiril Radoslavov
- Country: Bulgaria
- Email: info@euroverse.net
When submitting a privacy request, please provide enough information for Euroverse to understand and respond to your request. Euroverse may ask for reasonable verification before disclosing, correcting or deleting personal information.
Euroverse will aim to respond within the period required by applicable data-protection law.
Supervisory Authority
You have the right to lodge a complaint with a competent data-protection authority.
As Euroverse is operated from Bulgaria, the relevant supervisory authority is the Bulgarian Commission for Personal Data Protection.
Euroverse encourages users to contact info@euroverse.net first so that any concern can be reviewed and, where possible, resolved directly. This does not limit your right to contact a supervisory authority.
Final Statement
Euroverse aims to collect only the personal information reasonably necessary to provide its services, protect the platform and respond to users.
Euroverse does not use personal information for personalised advertising, does not sell personal information and does not permit users to upload files directly to the website.
By continuing to use Euroverse, you acknowledge that you have read this Privacy Policy. Where consent is legally required, Euroverse will request it separately.